What’s good about Malaysia? A lot of good things. What’s bad? Customer service. What’s really lacking? Customer service.
You go to restaurants, shops, supermarkets etc. people rarely greet you. It seems they’re forced to say thank you. Sometimes I feel that I’m more polite than the folks serving me.
In The Philippines, people would politely greet you with ‘sir’ or ‘madam.’ The same in Indonesia, people are extremely pleasant and polite, every sentence is ended with ‘Pak’ or ‘Ibu’ etc.
I don’t really like to complain so here’s a possible startup idea for those who are willing to take it. I’m not sure if it was done before but I guess it’s worth trying.
The core business is to train people on customer service skills for those working in the service industry. Perhaps most employers don’t have the resources to train and monitor their staff to maintain certain standards.
Let’s take an easy example – a restaurant.
The startup will focus on training the staff on a 2-day course, focusing only on customer service.
At the end of the course, the person who got trained will receive a certificate and a badge of honour that he or she can proudly wear at the restaurant.
Meanwhile, the restaurant can take pride in getting a recognition by having a sticker in front of the restaurant stating something like:
‘5-star customer service rated by [xyz startup]’
The startup and restaurant can also work directly with different platforms or websites that aggregate restaurants around the city. The review system can be integrated into the platform or website.
Establishments with high customer service rating can be ranked higher in order
Meanwhile, customers can also provide feedback on the people who provide the service.
This can be extended across different industries. At the end of the day, everybody wins.
This is just a raw idea. Can you think of a way to improve it?